Terms of Agreement
GENERAL TERMS AND CONDITIONS FOR HOUSEHOLD SERVICES TO CONSUMERS
Renrums i Sverige, org. no. 900108-8237 ("Renrums") provides household services such as cleaning, window cleaning, deep cleaning, and move-out cleaning and ("the Services").
These general terms and conditions apply between Renrums and a natural person ("the Customer") who orders one or more of the Services from Renrums. Such an order can be made by ordering the Services via Renrums website, an external benefits portal, by e-mail, or by phone. The order/service agreement, together with these general terms and conditions and any other appendices, constitute the agreement between Renrums and the Customer that governs the terms and conditions for Renrums provision of the Services to the Customer ("the Agreement"). If there are any discrepancies between these general terms and conditions and the order/service agreement (including any appendices), the order/service agreement (including any appendices) shall take precedence over these general terms and conditions.
1. RENRUMS SERVICES
1.1 The Customer orders the Services according to the applicable price list, or as a subscription with a fixed monthly fee, as stated in the Agreement.
2. RENRUMS COMMITMENTS
2.1 Renrums shall perform the Services in accordance with the Agreement. The Services shall be carried out with care and in a professional manner. Renrums staff shall have the necessary training to perform the Services, and Renrums holds the required permits to perform the Services based on the information provided by the Customer.
2.2 If it is specifically agreed that certain personnel will perform the Services, Renrums will do its best to achieve this. In the event of illness or other absence, or upon the Customer's rescheduling, Renrums reserves the right to replace such designated personnel with other personnel.
2.3 Renrums has the right to engage subcontractors for the performance of the Services. However, Renrums is fully responsible for its subcontractors as if for itself.
3. CUSTOMER’S COMMITMENTS
3.1 The Customer shall ensure that Renrums has access to the premises and has the necessary equipment and materials required for Renrums to perform the Services in accordance with the Agreement.
3.2 The Customer shall continuously inform and consult with Renrums about conditions in the home that Renrums is likely to need to know in order to perform the Services. This includes providing accurate information about the scope of the assignment. The Customer shall particularly inform about renovations and the presence of valuable and/or fragile items and materials and how such items and materials should be handled.
3.3 Renrums takes responsibility for keys that are signed out in writing from the Customer. If the Customer and Renrums agree to handle the key differently in connection with the assignment, this is done at the Customer's own risk. The Customer is obliged to pick up and sign out keys left with Renrums at Renrums office upon the termination of the Agreement unless otherwise agreed in writing. If the Customer has not collected their keys within one (1) month from the time Renrums notified the Customer that pickup should occur, Renrums will ensure that the keys are destroyed. Renrums can, at the Customer's written request, return the keys to the Customer by registered mail or other means. However, such return is entirely at the Customer's risk, and Renrums bears no responsibility in this regard.
3.4 The Customer shall ensure that Renrums personnel are offered a good and safe working environment in accordance with applicable laws and regulations during the performance of the Services.
3.5 If the Customer does not fulfill their part of the commitment, Renrums may charge the Customer according to the prevailing price list.
4. RENRUMS RIGHT TO REFUSE SERVICES
4.1 Renrums reserves the right to unilaterally refuse to perform the Services if there are special reasons. Special reasons include, for example, the Customer or members of the Customer's household not acting respectfully towards Renrums staff, providing incorrect information in violation of point 3.2, the equipment or materials provided by the Customer being unsuitable for the purpose, the Customer being unable to guarantee a good and safe working environment for Renrums staff, or circumstances exist such that Renrums deems there to be unreasonable conditions to perform the Services in accordance with the Agreement.
4.2 If Renrums invokes the right to refuse to perform a service, Renrums has the right to charge the customer according to the current price list.
5. RESCHEDULING AND CANCELLATION OF SERVICES
5.1 The Customer has the right to reschedule or cancel a Service free of charge, provided that such rescheduling or cancellation takes place at least five (5) working days before the day on which the Service was to be performed. If the cancellation concerns a Service that is part of a weekly cleaning subscription, what is stated in point 6 below applies.
5.2 If rescheduling occurs later than five (5) working days before the day on which the Service was to be performed, the Customer will be charged 12.5 percent of the cost for the relevant Service appointment.
5.3 If cancellation occurs later than five (5) working days before the day on which the Service was to be performed, the Customer will be charged 25 percent of the cost for the relevant Service appointment.
5.4 Fees for cancellations and/or rescheduling are not eligible for RUT deductions.
6. SPECIAL TERMS FOR SUBSCRIPTIONS
6.1 If the Customer chooses to cancel the performance of a Service that is part of a subscription, the number of hours corresponding to the unused Service appointment is saved in a time bank that the Customer can choose to use at a later time. When using hours from the time bank, Renrums applies the last in, first out principle.
6.2 Unless otherwise specifically agreed, the Customer can save a maximum number of hours equivalent to (i) five (5) Service appointments if the subscription includes Services performed every week, or (ii) three (3) Service appointments for other subscriptions, according to the Customer's subscription, in the time bank. Excess time will be charged to the Customer.
6.3 Renrums reserves the right to write off such hours in the time bank that have not been used within one (1) year from the time the Service appointment was canceled.
6.4 The Customer can view their time bank balance in Renrums customer application.
7. RIGHT OF WITHDRAWAL
7.1 If the Agreement is entered into with the Customer at a distance, the Customer has the right of withdrawal under the Distance and Off-Premises Contracts Act (2005:59). The right of withdrawal means that the Customer has the right to withdraw from the Agreement within fourteen (14) days from the conclusion of the Agreement.
7.2 If the Customer exercises the right of withdrawal, Renrums is entitled to a proportional share of the agreed price for the Services performed before the Customer gave notice of exercising the right of withdrawal.
7.3 If the Customer wishes to exercise their right of withdrawal, Renrums must be notified of this via e-mail.
7.4 If the service has been fully performed, the Distance and Off-Premises Contracts Act, Chapter 2, Section 11 applies, which means that the Customer cannot exercise the right of withdrawal if the service has been fully performed and if the Customer consented to this at the time of booking.
8. PRICES AND FEES
8.1 Prices and any fees for the Services are stated in the Agreement or, if no specific price is agreed upon, in Renrums price list in effect from time to time. Unless otherwise specified, all prices are stated including VAT and with any applicable RUT or ROT deductions.
8.2 Renrums has the right to charge the Customer a service fee corresponding to Renrums costs for cleaning materials, equipment, and RUT or ROT administration.
8.3 Renrums has the right to adjust agreed prices based on changes in the Consumer Price Index (CPI), salary adjustments for employees, other changes in Renrums cost base, law, government decisions, taxes, duties, or other public charges, as well as similar situations affecting the price of the Services. Price adjustments must be communicated to the Customer at least one (1) month in advance. If the Customer does not accept a price adjustment, the Customer has the right to terminate the Agreement with immediate effect within two (2) weeks from receipt of Renrums notice of price adjustment.
8.4 If the Customer increases the scope of the Services during the contract period or if Renrums is forced to take unforeseen measures to fulfill its commitments when performing the Services, Renrums has the right to charge the Customer for additional work performed. Renrums also have the right to charge the Customer for additional work caused by the Customer providing incorrect information in violation of point 3.2.
9. RUT AND ROT DEDUCTIONS
9.1 Renrums is responsible for applying for RUT and/or ROT deductions from the Swedish Tax Agency. The Customer is solely responsible for ensuring that they are entitled to RUT or ROT deductions for the Services. Renrums complies with applicable laws and regulations for RUT and ROT deductions from time to time.
9.2 The Customer is entitled to request RUT or ROT deductions for a portion of the cost of the Services if and to the extent that RUT or ROT deductions are applicable. The Customer must inform Renrums if they intend to utilize RUT or ROT deductions.
9.3 If the Swedish Tax Agency determines, no later than six years after the relevant tax year, that the Customer is not entitled to RUT deductions, the Customer is obliged to pay that portion to Renrums. For more information about RUT and ROT deductions, see www.skatteverket.se.
10. PAYMENT
10.1 Performed Services are invoiced in arrears, and payment must be made by the due date specified on the invoice.
10.2 In the event of non-payment, Renrums has the right to charge late payment interest according to the Swedish Interest Act (1975:635) and any reminder fee according to the law (1981:739) on compensation for debt collection costs.
10.3 If the Customer is late with payment, Renrums has the right to immediately suspend the performance of the Services and delivery of products (if applicable) or freeze the Services. Freezing the Services means that booked Service appointments are canceled and new Service appointments cannot be booked by the Customer until the Customer has fully paid the outstanding amounts to Renrums.
10.4 Any objections from the Customer regarding the invoice must be made no later than the same day as the invoice due date.
11. FAILURE TO PERFORM OR INCORRECTLY PERFORMED SERVICE
11.1 If Renrums does not perform a Service and it is not due to circumstances attributable to the Customer, the Customer shall not be charged for the relevant Service.
11.2 In the event of errors or deficiencies in Renrums performance of a Service, the Customer must respond within 48 hours after the Service has been performed, and Renrums must be given the opportunity to rectify the error/deficiency within a reasonable time. If the error/deficiency cannot be rectified, or if the error/deficiency remains after Renrums attempt to rectify it, the Customer may be entitled to a price reduction.
11.3 Compensation for damage to property arising from Renrums performance of a Service is only payable if the Customer can prove that Renrums caused the alleged damage.
11.4 The Customer must report errors or deficiencies concerning a performed Service to Renrums within a reasonable time from when the Customer noticed or should have noticed the error/deficiency.
11.5 If the Customer wishes to make a complaint about a Service, Renrums must be notified via email. The Customer must use the form specified by Renrums or follow other instructions provided by Renrums for complaints and submit such documentation (e.g., photos and information) as requested in the form.
12. LIMITATION OF LIABILITY
12.1 Renrums is only liable for direct damages caused to the Customer as a direct result of errors or deficiencies in Renrums performance of the Services. Renrums is therefore never liable for indirect damages such as, for example, loss of profit, loss of salary, vacation compensation, or other indirect damage or consequential damage.
12.2 Renrums total liability for damages arising under the Agreement shall be limited to a maximum amount corresponding to one (1) price base amount according to the Social Insurance Code (2010:110) for each calendar year.
12.3 The limitations of liability in points 12.1 and 12.2 do not apply to damages arising in the form of personal injuries or if gross negligence or intent exists on Renrums part or otherwise follows from mandatory law.
12.4 Renrums does not compensate for damages that have occurred due to the Customer providing incorrect, or failing to provide, information about particularly valuable or fragile items as per point 3.2 above. Renrums also does not compensate for wear and tear on fixed and movable property such as furniture, floors, and windows that occur during the normal and responsible performance of the Services. In the event of a complaint about window damage, Renrums follows the applicable guidelines for quality assessment and complaints handling of flat glass (Svensk Planglasförening).
12.5 If the Customer has contributed to the damage that occurred due to negligence or omission, Renrums liability shall be adjusted in proportion to the extent of the Customer's contributory negligence.
12.6 The amount of compensation for damaged property that Renrums has been found liable to pay, subject to the provisions of Chapter 14, is based on the property's market value and the extent of the damage, which means that, for example, deductions for age and wear may be made against the property's purchase price. Renrums is not responsible for procuring any replacement property or for repairing damaged property.
13. DURATION OF AGREEMENT AND TERMINATION
13.1 Unless otherwise stated in the Agreement, it is valid until further notice from the date of signing and may be terminated by either party with one (1) month's notice.
13.2 For Services covered by a subscription, the Agreement terminates on the last day of the following month in which the termination occurs.
13.3 The Customer must pay for all Services that have been utilized, and the Customer has two (2) months after the termination of the Agreement to use the hours saved in the Customer’s time bank according to point 6.1 above. The hours cannot be refunded.
13.4 If either party materially breaches the provisions of the Agreement and does not rectify the breach within ten (10) days after receiving a written request, the other party has the right to terminate the Agreement with immediate effect.
14. PERSONAL DATA
14.1 Renrums processes personal data relating to the Customer and, in some cases, the Customer's relatives in connection with the performance of the Services. For further information about Renrums processing of personal data, see : Renrums Privacy policy.
15. MISCELLANEOUS
15.1 The Customer is not entitled to transfer their rights and obligations under the Agreement to another party. However, Renrums has the right to transfer its rights and obligations under the Agreement to another party, provided that the Customer is notified in writing of this.
15.2 These general terms and conditions may be amended by Renrums from time to time. Adjustments shall be communicated to the Customer at least one (1) month in advance. If the Customer does not accept the adjusted terms, the Customer has the right to terminate the Agreement according to the notice period in point 13.2 within two (2) weeks of receiving Renrums notice of the change in terms.
16. DISPUTES AND CHOICE OF LAW
16.1 If a dispute arises and the parties cannot resolve it on their own, the Customer has the right to contact the National Board for Consumer Disputes (Allmänna Reklamationsnämnden) at Box 174, 101 23 Stockholm, www.arn.se, to the extent that the board is competent to examine the matter.
16.2 Swedish law shall apply to the Agreement.
16.3 Disputes arising from the Agreement shall be resolved by the Stockholm District Court. However, the Customer has the right to bring an action in the court of the district where the Customer has their domicile in accordance with Chapter 10, Section 8a of the Code of Judicial Procedure.